FAQ
General
What is Lush Dollhouse?
Lush Dollhouse is a modern women's fashion boutique offering stylish, confidence-boosting pieces designed for every occasion, from everyday essentials to statement looks.
What makes Lush Dollhouse different?
We focus on curated collections, premium-inspired styles, and timeless designs that help you express your confidence with every outfit.
How often do you release new arrivals?
We're constantly updating our collections with fresh styles, so be sure to check back often for the latest drops.
Products
How do I choose the right size?
Our available sizes are listed on every product page. If you're between sizes, we recommend sizing up.
Will sold-out items be restocked?
Some of our best-selling pieces are restocked, while limited collections may not return.
What if I receive a damaged item?
Please contact us within 48 hours of delivery with photos, and we'll resolve the issue as quickly as possible.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 5–10 business days in the US and 7–15 business days internationally.
What if my package is delayed?
Shipping times are estimates. If your order is taking longer than expected, please contact us, and we'll be happy to help.
Orders
Can I change or cancel my order?
If your order hasn't been processed yet, please contact us as soon as possible and we'll do our best to assist you.
Can I place an order without creating an account?
Yes. You can check out as a guest, although creating an account makes it easier to manage future orders.
Returns
Can I return my order?
Please refer to our Return Policy for complete eligibility and return instructions.
When will I receive my refund?
Approved refunds are processed back to your original payment method within a few business days.
How do I start a return?
Simply contact us at hello@lushdollhouse.com, and our support team will guide you through the process.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways.
Can I use multiple payment methods?
Currently, only one payment method can be used per order.
Get in touch
Have questions about your order, or a general enquiry?
